Heron Airlines Terms and Conditions
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Booking Arrangements and Conditions
1. Deposit:
a) You will need to pay a deposit of 30% of the total tour cost
in order to confirm your booking. If you make a reservation within
30 days of the scheduled departure date you will need to pay
the total tour cost in order to confirm your booking.
b) If you make a reservation for a tour having
a departure date in excess of 90 days from the date of your
booking you will only need to pay an initial deposit of $1,000.00 per person. The
balance of the 30% deposit will need to be paid 90 days prior to departure.
2. Balance
You must pay the balance of the tour cost no later than 30 days prior to departure.
3. Cancellations
a) You acknowledge that Heron Airlines Travel has the right to cancel any tour
in the event that a minimum group number is not attained. In which case any moneys
paid by you will be refunded in full.
b) You acknowledge that if you cancel a booking
within 60 days of the departure date you will be liable for
an amount equivalent to 20% of the tour cost.
c) You acknowledge that if you cancel a booking
within 30 days of the departure date you will pay an amount equivalent
to 40% of the tour cost.
d) You acknowledge that if you cancel a booking
within 21 days of the departure date you will pay an amount equivalent
to 70% of the tour cost.
e) You acknowledge that if you cancel a booking
within 14 days of the departure date you will pay an amount equivalent
to 100% of the tour cost.
f) You acknowledge that if you
cancel a booking prior to departure date you will be liable for
an administration fee to Heron Airlines of $250.00 per person.
4. Travel Insurance
You are STRONGLY advised to effect travel insurance to cover tour cancellation,
baggage loss, illness etc. If you would like us to assist in this regard we can
send you the relevant application forms.
5. Unused Services
You acknowledge that once the tour has commenced you are not entitled to any
refund if you elect not to complete the tour.
6. Changes to Itinerary
You acknowledge that Heron Airlines Travel has the right to alter any itinerary,
when necessary, due to operational requirements. If a change in itinerary occurs,
Heron Airlines will endeavour to substitute an equivalent programme.
Tour Conditions
1.
All tours are operated by Heron Airlines Travel Pty Ltd ACN
052 408 170, 2TA003499 and referred to in these conditions as “the
company”.
2.
You acknowledge that the company may subcontract other persons
and companies to provide motel and/or accommodation, meals, ground
tours, transfers by air, water or ground as the case may be. These
persons/companies are referred to in these conditions as “the
principal”.
3.
These conditions shall apply to all bookings received by the
company at any time.
4.
You acknowledge that the company shall not be liable for any
illness or personal injury to you or for property damage arising
out of any portion of any tour.
5.
You acknowledge that the company acts as agent for all principals
and the company shall not be liable for any loss, delay or damage
suffered by you or to your property, in consequence of any act,
omission, default or negligence by a principal or by any subcontractor
of a principal.
6.
Neither the company nor any servant or agent of the company
shall be liable for any loss, delay, injury, death or damage
suffered by you or your property, in consequence of any act,
omission, default or negligence of the company its servants or
agents.
7.
You agree to indemnify the company, its
servants and agents against any claim, demand, judgement or
damage made or awarded for all actions arising from Items 5
and 6 of these conditions.
8.
You acknowledge that all prices quoted by the company are
subject to alteration without prior notice.
9.
You acknowledge that it is your responsibility
to ensure that you possess proper and valid travel documents.
10.
You acknowledge that should you not adhere to the conditions in
respect of payment of a deposit or balance of tour costs the company
may resell the seat(s) reserved by your booking.
11.
The Company reserves the right to amend any portion of the tour at
its absolute discretion. This includes substituting aircraft type.
12.
Passengers are carried on the company’s aircraft under the
conditions and limitations applying to the Civil Aviation (Carriers
Liability) Act 1959 as amended, and the Trade Practices Act 1974 as amended.
13.
These terms and conditions shall be governed by the law in force in the
Commonwealth of Australia and the State of New South Wales.
In this section.
